The core value commitment was the easiest to formulate. We have always been blessed with employees who are extraordinarily dedicated. Many have worked hard to ensure customers satisfaction and we don’t have much evidence of the “not my desk” mentality at Teleopti.
Nathalie Raud Peterson
Service Desk Engineer
“It was a chaotic morning at Servicedesk. The load of tickets from a customer in Croatia kept increasing, and the customer’s frustration was reaching new heights by the minutes. I had just joined Teleopti and felt helpless.
In the middle of everything, the Servicedesk manager stood up and shouted, desperately: “Well, we can’t just send someone there! Then she fell silent, and looked around at us. “…or can we?”
A moment later, plane tickets were purchased and our most experienced consultant flew to Croatia to handle the issues on-site, side by side with the customer.
The issues got resolved, and that’s when I understood how important it is for Teleopti to go the extra mile in order to keep our commitments to the customers. Actions speak louder than words.”