Blog : Values

Speed

Speed

Speed is often an important competitive advantage when a customer chooses between two solutions, and one can be delivered when the customer wants it. Never speed before quality, but rather speed in getting back with a response or decision, speed between us internally, and speed in adapting to changes in the world around us. We see no conflict between speed and quality. Rather, quality is a prerequisite for speed.

Magnus Geverts

 

Chief Business Development Officer
Sweden

Magnus

“It was 2001, after a couple of tough years peaking with the .com crash and lots of bankruptcies for IT companies. Our customers were screaming for a new, better product, with support for multi-skilling. We were losing sales and the pressure to get a product out on the market was immense.

I was head of development and we had set out to create a completely new WFM solution, and deliver it at an event in London, in 100 days. The whole development team was focused and I could see how we slowly made progress in each and every module.

When we were getting close to the launch I had not yet seen any individual module working in the new management console. A tremendous effort was made from the whole team in order to get their respective modules ready to work.

In the last two weeks before the launch, the different modules started to “snap in” to the management console. But when the flight to London took off, I had not yet seen a fully working system… We kept working on the flight, when we landed, on the way to our hotels, and the entire night before the event.

And guess what? We managed to launch a new version on time!

I believe this set the foundation for our leadership in multi-skill scheduling. The sales took off, projects could be delivered and the version helped us go international and win our first big UK customer.”

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Commitment

Commitment

The core value commitment was the easiest to formulate. We have always been blessed with employees who are extraordinarily dedicated. Many have worked hard to ensure customers satisfaction and we don’t have much evidence of the “not my desk” mentality at Teleopti.

Nathalie Raud Peterson

 

Service Desk Engineer
Sweden

Nathalie Raud Peterson

“It was a chaotic morning at Servicedesk. The load of tickets from a customer in Croatia kept increasing, and the customer’s frustration was reaching new heights by the minutes. I had just joined Teleopti and felt helpless.

In the middle of everything, the Servicedesk manager stood up and shouted, desperately: “Well, we can’t just send someone there! Then she fell silent, and looked around at us. “…or can we?”

A moment later, plane tickets were purchased and our most experienced consultant flew to Croatia to handle the issues on-site, side by side with the customer.

The issues got resolved, and that’s when I understood how important it is for Teleopti to go the extra mile in order to keep our commitments to the customers. Actions speak louder than words.”

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Closeness

Closeness

One of the reasons for our success is that we are close to our customers and listen to them. The closeness to each other as managers and employees is also very important. We are dependent on each other and need to get on in order to achieve the best possible results. Of course, closeness is really put to the test when we have staff across 16 offices serving clients in 80 countries, but in fact, closeness is more important than ever.

Timo Hurula

 

Sales Manager
Finland

Timo Hurula Teleopti

“After Tommy* joined Teleopti, we finally had a Finnish speaking consultant in Finland. At the end of his first customer project with Helen, Helsinki Energy Company, we arranged a project meeting with the customer.

At the start of the meeting, I, like I usually do, shook hands with everybody, and kept my distance, as I know Finns are quite strict when it comes to doing business. But when Tommy entered the room, everyone hugged him, and my jaw dropped to the floor. I knew they were happy with the project, but that happy? Tommy is a gem, true closeness.”

 

*Tommy Palomäki is one of our dedicated consultant and project managers at Teleopti.

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Professionalism

Professionalism

We have developed our professionalism over the years thanks to the collaboration with our customers and the demands they put on us. Today, we possess world-class expertise in the areas we operate and we are very proud of this fact. We face a constant struggle between professionalism and speed, and here we do not want to choose. We want to see both!

Nick Smith

 

Sales Manager
UK & Ireland

Nick Smith Teleopti

“Throughout my early career, my idea of “professionalism” meant a smart suit, a tidy haircut and an executive German car. If you had these, I believed, you were an achiever that everyone respected. My first experience at Teleopti was as a partner receiving product training. On my way to the meeting, I expected to be met by my version of “professionalism”.

But what I was met with was a guy with a dog by his desk, and people rolling up and down the corridors on scooters – bearded Swedes wearing jeans and t-shirts. What I also was met with, was people from all areas of the business genuinely interested in my visit, and a level of friendliness and group focus I had never seen before.

The experience completely changed my perception of professionalism forever, and I had my first glimpse of what working at a truly good company should be like.”

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